Purchasing back office software for your real estate company is not a decision to be taken lightly. Significant research needs to be taken to ensure the right decision is made. The different factors involved in making a decision on what software to choose include functionality and of course price. However, a case should be made that the experience of the vendor you choose to partner with is just as much if not more an important factor to consider in making your decision.
First of all, processing a real estate transaction is complex and nuanced. It is normal for each transaction processed throughout the course of the day to be vastly different. Brokerages will typically have multiple commission plans, referral fees, AR deductions, and other variables. That means, the person responsible for closing the deal needs to have experience and an understanding of the nuances of each deal. The software of course should be configured to allow for different scenarios of each deal without a lot of extra work. Most importantly though, having the support of a vendor who understands the complexities a transaction can contain and has "seen it all" is vitally important. Being able to lean on a team of experts not only when there is a cumbersome type of transaction, but also to help get through the learning curves after implementation, staff turnover and re-training, acquisitions, and other unforeseen circumstances.
With over twenty-five years of experience working with large real estate companies, our team has just about "seen it all". Our team consists of trainers and implementation specialists who worked for real estate companies as back office staff. Understanding the challenges our clients face on a day to day basis makes us uniquely qualified to help real estate companies run smoothly and get deals closed and agent's paid.